Privacy Policy

 

Welcome to FEROYAL. Protecting your privacy and personal information is important to us.

This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website or make a purchase through our store.

By using our website, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

Personal Information

When you make a purchase or contact us, we collect information you provide, such as your name, email address, phone number, shipping address, and payment details.

Order Information

We and our platform provider Shopify may automatically collect certain technical information to support the ordering process and improve website functionality, including device type, browser information, IP address, and session data. This helps us provide a smooth and secure shopping experience.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders, including shipping and payment.
  • Communicate with you about your orders, promotions, and updates.
  • Ensure compliance with applicable laws and provide a secure shopping experience.
  • Improve website functionality, customer experience, and product offerings.
  • Prevent fraudulent activity, misuse of our services, or unauthorized transactions.

SHARING YOUR INFORMATION

FEROYAL does not sell your personal information to third parties. However, your data may be shared in the following instances:

  • Third-Party Suppliers and Shipping Partners: To process and ship your orders.
  • Payment Processors: To securely handle your payment information.
  • Service providers such as Shopify and analytics providers that help operate and improve our website and customer experience.

FEROYAL works with a global network of specialised partners to source and curate pieces aligned with our aesthetic standards. As part of our curated sourcing model, certain items may ship directly from international partners depending on product availability and destination.

Some service providers or partners may process data outside the European Economic Area (EEA). In such cases, appropriate safeguards are used in accordance with applicable data protection laws.

DATA SECURITY

At FEROYAL, we are dedicated to safeguarding your personal information. We use Shopify's robust and secure platform to ensure your data is encrypted and protected during transactions.

Your trust is our priority. We regularly review our security measures to maintain a safe shopping environment. You can shop with confidence knowing that we are committed to protecting your privacy and data.

RETENTION OF INFORMATION

We retain your information only for as long as necessary to fulfill your order or comply with legal obligations.

YOUR RIGHTS

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications at any time
  • Request limitation or objection to certain processing activities

To exercise any of these rights, please contact us using the contact information provided below.

COOKIES POLICY

FEROYAL and our platform provider Shopify use cookies and similar technologies to enhance website functionality, analyse website traffic, remember customer preferences, and support the shopping experience.

Cookies help us remember your preferences, such as cart items, and provide personalised recommendations.

You can manage your cookie preferences through your browser settings.

CHANGES TO THIS POLICY

FEROYAL may update this Privacy Policy to reflect changes in our practices or legal requirements. 

CONTACT US

If you have any questions or need assistance, you can reach out to us via:

  • Instagram Direct Message: @feroyal.official
  • Contact Form: Available on our website under "Contact Us."