Privacy policy

Welcome to FEROYAL.

Protecting your privacy and personal information is important to us.

This Privacy Policy explains how FEROYAL collects, uses, stores, shares and protects personal information when you visit our website, make a purchase, subscribe to our communications, contact us or otherwise interact with our store.

Where your consent is required by applicable law, we will request it separately.

WHO IS RESPONSIBLE FOR YOUR DATA

FEROYAL is responsible for the processing of personal data collected through this website.

If you have any questions about how your personal data is processed or wish to exercise your data-protection rights, please contact us using the contact details provided at the end of this Privacy Policy.

INFORMATION WE COLLECT

Personal Information

When you make a purchase, subscribe to our communications, complete a form or contact us, we may collect information you provide, including:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Customer or account information
  • Communication and marketing preferences
  • Information contained in messages or enquiries you send to us

Order and Transaction Information

When you place an order, we may collect information relating to your transaction, including:

  • Products purchased
  • Order value
  • Billing and shipping details
  • Order and transaction status
  • Delivery information
  • Returns and refund information

Payment information is processed securely by the payment providers available through our store. FEROYAL does not generally receive or store your complete payment-card details.

Device and Usage Information

When you visit our website, FEROYAL, Shopify and certain service providers may automatically collect technical and usage information such as:

  • IP address
  • Browser type
  • Device type
  • Cookie or similar identifiers
  • Pages viewed
  • Website interactions
  • Referring pages
  • Approximate location derived from your IP address
  • Session and timestamp information

This information may be collected through cookies and similar technologies in accordance with your privacy choices and applicable law.

HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

  • Directly from you when you place an order, subscribe to communications, complete a form or contact us
  • Automatically when you browse or interact with our website
  • Through Shopify and other service providers that help us operate the store
  • Through payment, fulfilment, shipping, marketing, analytics and fraud-prevention providers where necessary to provide our services

HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process, fulfil and deliver your orders
  • Process payments, returns and refunds
  • Communicate with you regarding your order or customer-service enquiries
  • Provide and maintain our website and online store
  • Improve website functionality, customer experience and product offerings
  • Prevent fraud, misuse, security incidents and unauthorised transactions
  • Comply with applicable legal or regulatory obligations
  • Maintain appropriate business and transaction records
  • Establish, exercise or defend legal claims
  • Send newsletters, product news, offers and other marketing communications where permitted by law
  • Analyse how customers interact with our website, subject to applicable cookie and consent requirements

LEGAL BASIS FOR PROCESSING

Where required by applicable data-protection law, we process personal information on the following legal bases:

  • To fulfil a contract with you, for example when processing, shipping or managing your order
  • To comply with legal obligations that apply to us
  • For legitimate business purposes, such as operating and improving our website, preventing fraud and maintaining the security of our services
  • With your consent where consent is required, for example for certain marketing communications or non-essential cookies

Where processing is based on your consent, you may withdraw that consent at any time.

MARKETING COMMUNICATIONS

If you subscribe to FEROYAL marketing communications, we may use your email address and related information to send you:

  • New product announcements
  • Offers and promotions
  • FEROYAL news
  • Jewellery and lifestyle inspiration
  • Other marketing communications relating to FEROYAL

We currently use service providers such as Omnisend to help manage email subscriptions and marketing communications.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications concerning your orders or enquiries.

SHARING YOUR INFORMATION

FEROYAL does not sell your personal information for monetary consideration.

We may share personal information with service providers where necessary to operate our business and provide our services.

These may include:

Shopify

Our online store is hosted and operated using Shopify. Shopify may process customer and website information in connection with providing ecommerce, hosting, checkout, security and related services.

Payment Providers

Payment providers process the information required to complete and secure transactions.

Suppliers and Fulfilment Partners

FEROYAL works with a network of specialised partners to source and curate products aligned with our aesthetic and quality standards.

Certain products may be shipped directly from an international supplier or fulfilment partner depending on product availability and destination.

Where direct fulfilment is required, we may provide the partner with information necessary to deliver your order, such as:

  • Your name
  • Shipping address
  • Telephone number where required for delivery
  • Relevant order information

We provide only the information reasonably necessary to fulfil and deliver the order.

Shipping and Logistics Providers

We may share delivery information with postal services, couriers and logistics providers involved in transporting your order.

Marketing and Email Providers

We may use services such as Omnisend to manage email subscriptions, marketing communications and related customer interactions.

Analytics and Technology Providers

Where applicable, we may use analytics, website-performance and technology providers to help us understand and improve the FEROYAL website.

The use of non-essential analytics or tracking technologies is subject to applicable consent requirements.

Professional and Legal Services

Where necessary, personal information may be shared with professional advisers, legal advisers, regulators, courts or competent authorities.

INTERNATIONAL DATA TRANSFERS

Some of the service providers, technology providers, payment providers, shipping partners or fulfilment partners we use may process personal information outside your country of residence.

Where personal information is transferred internationally, appropriate safeguards are used where required by applicable data-protection laws.

DATA SECURITY

FEROYAL is committed to protecting personal information.

Our online store operates using Shopify's ecommerce infrastructure, and we work with service providers that implement technical and organisational security measures designed to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Unauthorised disclosure
  • Destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure.

RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information where necessary to:

  • Complete and document transactions
  • Provide customer service
  • Meet applicable legal or regulatory requirements
  • Prevent fraud
  • Resolve disputes
  • Establish or defend legal claims

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, we may delete or anonymise it where appropriate.

YOUR PRIVACY RIGHTS

Depending on where you live and the data-protection laws applicable to you, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information where legally permitted
  • Request restriction of certain processing activities
  • Object to certain processing activities
  • Object to the use of your personal information for direct marketing
  • Withdraw consent where processing is based on consent
  • Request the portability of certain personal information
  • Receive information about certain international data transfers
  • Lodge a complaint with the competent data-protection authority

These rights may be subject to legal limitations or exceptions.

For example, we may be required to retain certain transaction information even after a deletion request if retention is required by law.

To exercise your privacy rights, please contact FEROYAL using the contact details below.

COOKIES AND SIMILAR TECHNOLOGIES

FEROYAL and our service providers, including Shopify, may use cookies and similar technologies to operate and improve our website.

These technologies may be used for:

  • Essential website functionality
  • Shopping-cart functionality
  • Checkout and payment functionality
  • Security and fraud prevention
  • Remembering customer preferences
  • Website analytics
  • Performance measurement
  • Personalisation
  • Marketing and advertising, where applicable

Essential Cookies

Some cookies are necessary for the website and online store to function correctly.

These cookies may be used without consent where permitted by applicable law.

Non-Essential Cookies

Other cookies, including certain analytics, advertising and personalisation technologies, are not strictly necessary for the operation of the website.

Where required by applicable law, these technologies will only be activated after you have provided the appropriate consent.

Managing Your Cookie Preferences

Where available, you can manage your cookie preferences through the cookie banner or privacy settings displayed on the FEROYAL website.

You may be able to:

  • Accept cookies
  • Reject non-essential cookies
  • Select individual cookie categories
  • Change or withdraw your choices later

You may also control cookies through your browser settings. Disabling certain cookies may affect some website functions.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social-media platforms or other external services.

Those third parties may process personal information according to their own privacy policies and practices.

FEROYAL is not responsible for the privacy practices of independent third-party websites or services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes to the technologies or service providers we use
  • Changes to our business practices
  • Changes in applicable legal or regulatory requirements

Where appropriate, we will update the “Last updated” date displayed at the beginning of this Privacy Policy.

CONTACT US

If you have questions regarding this Privacy Policy, how FEROYAL processes personal information, or if you wish to exercise your privacy rights, please contact us through:

FEROYAL

Contact Form: Available on our website under “Contact”

Instagram: @feroyal.official

Email: info.feryoal@gmail.com

For privacy and data-protection requests, we recommend contacting us by email or through our website Contact Form so that your request can be properly documented and handled.

 

 

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