Refund policy

At FEROYAL, we carefully curate our collections and want you to be happy with your purchase.

Because our products may be sourced and fulfilled through different international partners, return arrangements may vary depending on the product and destination.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

CHANGE-OF-MIND RETURNS

Where applicable consumer-protection law provides you with a statutory right to withdraw from an online purchase, you may exercise that right within the legally prescribed period.

For eligible consumers in the European Union and European Economic Area, this will generally mean notifying us within 14 days after receiving the goods.

Please contact us before returning any product so that we can provide the appropriate return instructions.

Do not return an item directly to the shipping address, supplier or fulfilment partner unless instructed to do so by FEROYAL.

RETURN CONDITION

Unless a different statutory rule applies, products returned because you have changed your mind should be handled only to the extent reasonably necessary to inspect their nature, characteristics and functionality.

Where a discretionary return is requested outside a statutory withdrawal right, we may require the product to be:

  • Unworn and unused
  • In its original condition
  • Complete with any accessories or components supplied
  • Returned with its original packaging where reasonably possible

We may reduce a statutory refund where permitted by law if the value of a product has been diminished because it was handled beyond what was reasonably necessary to inspect it.

ITEMS THAT MAY NOT BE RETURNABLE

Certain products may be excluded from change-of-mind returns where permitted by applicable law.

This may include:

  • Products made to your specifications or clearly personalised, such as personalised or engraved items
  • Sealed products that are genuinely unsuitable for return for health-protection or hygiene reasons once the seal has been removed

Where a statutory exception applies to a particular product, this will be communicated where appropriate.

This section does not affect your rights if an item is faulty, damaged, incorrect or otherwise not in conformity with your order.

RETURN SHIPPING COSTS

For change-of-mind returns, including where you exercise an applicable statutory withdrawal right, the direct cost of returning the item is the responsibility of the customer, except where applicable law requires otherwise.

If an item is faulty, damaged, incorrect or otherwise not in conformity with your order, return shipping costs will be handled in accordance with applicable consumer law.

Please contact FEROYAL before returning an item so that we can provide the appropriate return instructions.

REFUNDS AND STORE CREDIT

Where you validly exercise a statutory right of withdrawal, any refund due will be made in form of store credit of an equivalent value to use towards a future FEROYAL purchase.

Where required by law, a monetary refund will be made using the original payment method unless expressly agreed otherwise. Additional delivery costs resulting from choosing a more expensive shipping method than the standard option offered by FEROYAL are not refundable where permitted by law.

We may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, where permitted by applicable law.

For discretionary returns accepted by FEROYAL outside a statutory return or refund right, FEROYAL may issue store credit rather than a monetary refund.

Processing times after a refund is issued may vary depending on your bank or payment provider.

DISCRETIONARY RETURNS

Where no statutory return or withdrawal right applies, FEROYAL may consider a return request on a case-by-case basis.

Where such a discretionary return is approved, FEROYAL may offer:

Store credit

  • An exchange, subject to availability
  • Another solution agreed with you

Discretionary store credit may be issued in the form of a digital code or credit for use on a future FEROYAL purchase.

DAMAGED, INCORRECT OR FAULTY ITEMS

If your item arrives damaged, incorrect or appears to be defective, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

  • Your order details
  • A description of the problem
  • Clear photographs of the product
  • Photographs of the packaging where relevant

We may request additional information where reasonably necessary to investigate the issue.

We will work with you to provide an appropriate solution in accordance with applicable consumer law.

Your statutory rights relating to defective or non-conforming goods are not limited by this policy.

EXCHANGES

Change-of-mind exchanges are subject to approval and product availability.

If an exchange is unavailable, another return or refund solution may be offered where applicable.

This does not limit any legal right you may have to replacement of defective or non-conforming goods.

ORDER CANCELLATIONS

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Orders may enter processing quickly through our international fulfilment partners, so cancellations cannot always be completed once fulfilment has begun.

If we are unable to stop the order before dispatch, any statutory withdrawal rights that apply to you remain unaffected.

HOW TO REQUEST A RETURN OR REFUND

Please contact FEROYAL before sending any item back.

You can reach us through:

Contact Form: Available on our website under “Contact”

Instagram: @feroyal.official

Email: info.feroyal@gmail.com

Please include your order details and the reason for your request so that we can provide the appropriate instructions.

 

 

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