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Welcome to FEROYAL.
These Terms of Service govern your use of the FEROYAL website and any purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted under applicable law.
ABOUT FEROYAL
FEROYAL is an ecommerce brand offering a curated selection of jewellery, accessories and lifestyle products.
FEROYAL works with carefully selected international sourcing, fulfilment and service partners to provide products aligned with our aesthetic, quality standards and design direction.
Certain products may be shipped directly by our international fulfilment partners.
USE OF OUR WEBSITE
You may use the FEROYAL website only for lawful purposes.
You must not:
- Use the website fraudulently or unlawfully
- Attempt to interfere with the operation or security of the website
- Introduce malicious software, viruses or other harmful technologies
- Attempt to gain unauthorised access to our website or systems
- Use our content, branding or intellectual property without permission where permission is required
By placing an order, you confirm that you are legally capable of entering into the transaction under the laws applicable to you.
PRODUCTS
We aim to present our products, materials, colours, measurements and other details as accurately as reasonably possible.
However, colours and appearance may vary slightly depending on lighting, photography, screen settings, manufacturing processes and the natural characteristics of certain materials.
Please refer to the individual product page for information relating to the specific product, materials and characteristics.
Product availability may change without notice.
ORDERS
When you place an order, you are responsible for ensuring that the information provided at checkout is complete and accurate.
Receipt of an order does not guarantee product availability.
In exceptional circumstances, we may cancel an order where, for example:
- A product is unavailable
- An obvious pricing or product-information error has occurred
- Payment cannot be authorised
- Fraud or unauthorised activity is reasonably suspected
- We are unable to fulfil the order
Where we cancel an order after payment has been received, we may offer you store credit of an equivalent value to use towards a future FEROYAL purchase.
PRICES AND PAYMENT
Prices are displayed in the currency selected or made available through the FEROYAL website.
Applicable shipping charges, taxes or other charges collected by us will be displayed during checkout where applicable.
Depending on the shipping origin and destination, additional import duties, taxes or customs charges may apply. Please refer to our Shipping Policy for further information.
We reserve the right to change product prices at any time. Price changes will not affect orders already completed, except where required to correct an obvious error and permitted by applicable law.
Payment must be completed using one of the payment methods available at checkout.
SHIPPING AND DELIVERY
FEROYAL works with international sourcing, fulfilment and shipping partners.
Processing and delivery times may therefore vary depending on the product, destination and availability.
Some orders may arrive in more than one shipment.
Further information is available in our Shipping Policy.
RETURNS, REFUNDS AND WITHDRAWAL RIGHTS
Returns, refunds, exchanges and statutory withdrawal rights are governed by our Return & Refund Policy.
Nothing in these Terms limits any mandatory rights you may have under applicable consumer-protection law, including rights relating to faulty, damaged, incorrect or non-conforming products.
ORDER CANCELLATIONS AND CHANGES
If you wish to cancel or modify an order, please contact us as soon as possible.
Because orders may enter processing quickly through our fulfilment partners, we cannot guarantee that an order can be changed or cancelled once processing has begun.
This does not affect any statutory cancellation or withdrawal rights that may apply after purchase.
PROMOTIONS AND DISCOUNT CODES
Unless otherwise stated:
- Only one promotional or discount code may be used per order
- Discounts apply to eligible products and the applicable order subtotal
- Shipping charges and other excluded amounts are not discounted unless expressly stated
Promotional offers may be subject to additional conditions, expiry dates or product exclusions.
FEROYAL may modify or discontinue a promotion at any time. Changes will not affect completed orders where the promotion was validly applied.
We reserve the right to cancel or refuse the use of promotional codes in cases of fraud, misuse, technical error or violation of the applicable promotional conditions.
INTELLECTUAL PROPERTY
The FEROYAL name, trademarks, branding, logos, visual identity, website design, photographs, graphics, text and other content appearing on the website are owned by, licensed to or otherwise lawfully used by FEROYAL and its partners.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, commercially exploit or use protected FEROYAL content or branding without permission where such permission is legally required.
THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, applications, payment services, social-media platforms or other services.
These third parties operate independently and may have their own terms, policies and practices.
FEROYAL is not responsible for the content or practices of independent third-party services, except where responsibility cannot legally be excluded.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, FEROYAL will not be responsible for losses that are indirect, unforeseeable or unrelated to our breach of these Terms.
Nothing in these Terms excludes or limits liability where doing so would be unlawful or limits any mandatory consumer rights available to you.
EVENTS BEYOND OUR REASONABLE CONTROL
FEROYAL will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, customs disruptions, governmental actions, significant technical failures or similar events.
Where such circumstances affect an order, we will make reasonable efforts to communicate with you and fulfil our obligations as soon as reasonably possible.
Your mandatory consumer rights remain unaffected.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or applicable requirements.
The version published on our website at the time of your purchase will generally apply to that transaction.
APPLICABLE CONSUMER RIGHTS
These Terms are subject to applicable law.
If you are a consumer, nothing in these Terms is intended to deprive you of mandatory consumer protections that apply to you in your country of residence.
CONTACT US
For questions relating to these Terms or your order, please contact FEROYAL through:
Contact Form: Available on our website under “Contact”
Instagram: @feroyal.official
Email: info.feroyal@gmail.com
We typically aim to respond within 48 hours.
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