Política de envío

FEROYAL works with carefully selected international sourcing, fulfilment and shipping partners to deliver our curated collections to customers around the world.

Shipping availability, costs and available delivery options may vary depending on the product and destination.

ORDER PROCESSING

Because FEROYAL operates through an international sourcing and fulfilment model, processing times may vary depending on:

  • Product availability
  • Fulfilment location
  • Destination country
  • Order volume
  • Shipping partner

Once an order has entered fulfilment, changes or cancellations may no longer be possible.

DELIVERY TIMES

Delivery times vary depending on the product, shipping origin, destination and carrier.

Any delivery timeframe displayed on our website, at checkout or communicated after purchase is an estimate unless expressly stated otherwise.

Where applicable law requires delivery within a particular period, those statutory requirements will apply.

For consumers in the European Union, where no different delivery period has been expressly agreed, applicable consumer law generally requires delivery without undue delay and no later than 30 days after the contract is concluded.

SEPARATE SHIPMENTS

Because products may be fulfilled by different international partners, items from the same order may occasionally arrive in separate packages.

Where available, tracking information will be provided for individual shipments.

Receiving one part of your order does not necessarily mean that all products have been delivered.

TRACKING

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may take some time to update after a shipment has been handed to the carrier.

We encourage customers to monitor tracking information while an order is in transit.

SHIPPING ADDRESS

Orders are shipped to the delivery address entered during checkout.

Please check your shipping details carefully before completing your purchase.

If you notice an error, contact us as soon as possible.

We will make reasonable efforts to assist before the order enters fulfilment, but we cannot guarantee that an address can be changed after processing or dispatch has begun.

INCORRECT OR INCOMPLETE ADDRESSES

If delivery cannot be completed because the customer supplied an incorrect or incomplete address, additional shipping or re-delivery costs may apply.

If the package is returned, please contact us so that we can determine whether the order can be re-shipped or otherwise resolved.

Any refund due will be handled in accordance with our Return & Refund Policy and applicable law.

LOST OR MISSING DELIVERIES

If your tracking information indicates that a package has been delivered but you cannot locate it, please:

  • Check the delivery location and surrounding area
  • Check with members of your household, reception or neighbours where appropriate
  • Review any delivery notice provided by the carrier
  • Contact us promptly so that the matter can be investigated where appropriate

Responsibility for loss or damage during shipment will be determined in accordance with applicable law.

Where mandatory consumer law applies, your statutory rights remain unaffected.

DAMAGED PACKAGES

If a package arrives visibly damaged, please photograph the packaging and product as soon as reasonably possible.

Contact us with your order details and supporting photographs so that we can assess the issue.

Please refer to our Return & Refund Policy for further information about damaged, incorrect or faulty products.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, handling charges or other fees depending on:

  • The destination country
  • The shipping origin
  • The value and type of goods
  • Local customs and tax rules

Where duties or taxes are collected by FEROYAL during checkout, they will be reflected in the amount shown to you.

Where they are not collected at checkout, additional charges may be payable upon import or delivery, where permitted under applicable law.

FEROYAL does not control charges independently imposed by customs authorities or local authorities.

Customers should review any relevant information presented during checkout and, where necessary, consult their local customs authority before ordering.

SHIPPING DELAYS

International deliveries may occasionally be affected by circumstances outside our reasonable control, including:

  • Customs processing
  • Severe weather
  • Transportation disruption
  • Carrier delays
  • Strikes
  • Natural disasters
  • Governmental actions
  • Significant technical or infrastructure disruptions

Where a delay occurs, we will make reasonable efforts to assist and provide available information.

Nothing in this section limits any mandatory rights you may have under applicable consumer law in relation to delayed or non-delivered orders.

DELIVERY RESPONSIBILITY

FEROYAL remains responsible for an order during transport to the extent required by applicable law.

Where consumer-protection law applies, risk of loss or damage generally passes to you when you, or a third party designated by you other than the carrier, physically receives the goods.

CONTACT US ABOUT A DELIVERY

If you experience a delivery problem, please contact us through:

Contact Form: Available on our website under “Contact Us”

Instagram: @feroyal.official

Email: info.feroyal@gmail.com

Please include your order number and any relevant tracking information.

We typically aim to respond within 48 hours.

 

 

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